Terms and Conditions faw99 Platform Usage

In these Terms and Conditions, the following words and phrases carry the meanings stated unless the context requires otherwise:

• "faw99" or "Platform" refers to the website, mobile app, and all services operated under the faw99.vu domain.
• "Member" or "User" refers to any individual who has registered a valid account with faw99.
• " Service" covers all online entertainment products including Live Casino, slots, fish shooting, sports betting, and e-sports offered through the faw99 platform.
• "Account" refers to the individual account opened by a Member to access faw99 Services.
• "Balance" refers to the total funds available in a Member's Account at any given time.
• "Bonus" refers to credits, rewards, or promotional offers granted by faw99 to Members subject to specific terms and conditions.
• "Wagering Requirements" (Wagering Requirement) refers to the number of times a Member must wager the bonus amount before a withdrawal is permitted.

To use faw99 Services, you are required to register a valid account. The registration process is subject to the following conditions:

• You must be 18 years and above on the date of registration.
• Each individual is only permitted to hold one account only. The creation of multiple accounts is strictly prohibited and may result in all accounts being closed and balances forfeited.
• All information provided during registration must be truthful, accurate, and up to date. False information may result in account suspension or closure.
• You are solely responsible for all activities that occur under your account.
• Faw99 reserves the right to request identity verification (KYC) at any time. Required documents may include a national identity card, passport, or other recognised statutory documents.

The KYC verification process at faw99 is conducted quickly and securely. All submitted documents are protected by 256-bit SSL encryption and used solely for identity verification purposes.

Faw99 supports a wide range of popular payment methods in Malaysia, including FPX, bank transfer, Touch 'n Go eWallet, GrabPay, and Boost. All financial transactions are processed through a secure, encrypted system.

Deposit:

• The minimum deposit amount depends on the chosen payment method and will be displayed during the deposit process.
• All deposits are processed in real time. If your deposit is not credited within 10 minutes, please contact our support team with proof of transaction.
• Faw99 does not charge any processing fees for standard deposits.

Withdrawal:

• Withdrawals will only be processed to the same payment method used for your original deposit (same source of funds principle).
• Withdrawal processing time is between 5 minutes and 24 hours, depending on the payment method and internal verification process.
• Faw99 reserves the right to request additional verification before processing large withdrawal amounts.
• Withdrawals may only be made once the wagering requirements for any active bonus have been fully met.

Faw99 offers a variety of attractive bonuses and promotions to our members from time to time. All bonuses are subject to the specific terms stated in each promotional offer.

• The welcome bonus may only be claimed once by each eligible new member.
• Wagering requirements for each bonus will be clearly stated in the respective promotional terms. Members must fulfil the wagering requirement before any bonus funds may be withdrawn.
• Bonuses are non-transferable between accounts.
• Faw99 reserves the right to cancel any bonus or promotion at any time without prior notice if there is evidence of misuse or any attempt to manipulate the system.
• In the event of any conflict between promotional content and these general Terms and Conditions, the general Terms and Conditions shall prevail.

All games offered on the faw99 platform are operated using a Random Number Generator (RNG) certified by an independent body to ensure the fairness and transparency of every game outcome.

• The outcome of all games is final and cannot be disputed once completed.
• In the event of a technical disruption during gameplay that affects the outcome, faw99 reserves the right to void the round in question and return the wager to the member's account.
• Wagers that have been confirmed and accepted by the system cannot be cancelled by members.
• For Live Casino games, the rules displayed within the game room apply and take precedence over the general rules.
• Faw99 is not liable for any losses caused by interruptions to a member's internet connection while a game is in progress.

To ensure a fair and safe gaming experience for all members, faw99 strictly prohibits the following activities:

• Registering or operating more than one account.
• Using automated software, bots, scripts, or any unauthorized tools to play or exploit the system.
• Sharing your account login credentials with another individual.
• Engaging in syndicate betting or wagering strategies intended to exploit vulnerabilities in the bonus payment system.
• Using the faw99 platform for money laundering or any other illegal activities.
• Providing misleading or false information to the customer support team.
• Attempting to access another member's account or any unauthorized section of the platform.

Faw99 reserves the right to suspend or close any member account for the following reasons:

• Violation of any provision under these Terms and Conditions.
• Failure to complete the KYC verification process within the stipulated timeframe.
• Upon request by the relevant authorities.
• If an account is suspected of involvement in fraudulent activity or money laundering.

Members may also request to close their own account at any time by contacting the faw99 customer support team. Account closure upon member request is subject to the settlement of all pending transactions.

To the extent permitted by law, faw99 shall not be liable for:

• Any financial losses incurred by members as a result of using the platform, including in-game losses.
• Service disruptions caused by factors beyond faw99's control, including system outages, network failures, or natural disasters.
• Any indirect, incidental, or consequential damages arising from the use of or inability to use the faw99 platform.
• Losses resulting from unauthorized access to your account due to your own negligence in safeguarding your login credentials.

Faw99 is committed to protecting the privacy and personal data of all our members. The collection, processing, and use of your personal data is governed by faw99 Privacy Policy which forms part of these Terms and Conditions.

• Your personal data is collected solely for the purposes of account management, identity verification, and transaction processing.
• Faw99 will not sell, transfer, or disclose your personal data to any third party without your consent, except where required by law.
• All data is stored on secure servers protected with 256-bit SSL encryption.

Faw99 genuinely cares about the well-being of our members. We provide a range of responsible gaming tools to help members stay in control of their playing habits:

• Deposit Limit — Set a daily, weekly, or monthly deposit limit to manage your spending.
• Playing Time Limit — Set a session time limit to ensure you take adequate breaks.
• Loss Limit — Set the maximum loss amount you are comfortable with over a given period.
• Temporary Self-Exclusion — Take a break from the platform for a period of 24 hours, 7 days, or 30 days.
• Permanent Self-Exclusion — Permanently close your account if you feel you need more serious assistance.

If you or someone you care about needs help with gambling habits, please visit the Responsible Gaming us for more information and available support resources.

These Terms and Conditions are governed by and interpreted in accordance with the applicable laws of the jurisdiction in which the faw99 platform is registered and operates. Any disputes arising from or relating to these Terms and Conditions shall first be resolved through mutual negotiation between both parties.

Members using the faw99 platform are responsible for ensuring that the use of online gambling services is lawful under their local laws. faw99 does not provide legal advice in this regard.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the faw99 platform, our customer support team is available to assist you 24 hours a day, 7 days a week.

• Live Chat: Available directly on the faw99 platform and our mobile app.
• Email: [email protected]
• Response Time: We aim to respond to all enquiries within 1 hour for Live Chat and 24 hours for email.

For formal complaints, please use our email channel to ensure a complete written record. faw99 is committed to addressing every complaint fairly, transparently, and within a reasonable timeframe.